We listened to your feedback!
At Patrick Street Medical Centre, we carried out a patient survey and asked for your honest opinions and feedback to help us identify what our team is doing well, if we’ve missed anything or whether there’s an opportunity for us to do things better. Based on our report provided by CFEP Surveys, we’ve listened to your feedback and have taken the following steps to improve the care and service we provide.
What you told us
Changes we're making
Waiting time in surgery
Obtaining a home/other visit
After-hours service
Shortage of Doctors available
To help minimise delays, we offer Telehealth appointments, which provide a convenient option for suitable consultations.We are currently experiencing a shortage of GPs, which has impacted appointment availability. We are doing our best to manage demand and continue to provide quality care.
Improved signage at reception to clearly outline the types of visits available, including home and other visit options. Updated website content to provide detailed information about the range of visit types offered and how to request them.
Informed patients that a home doctor service is available for after-hours medical needs. Ensured the after-hours service phone number is clearly listed on our website for easy access. Ordered additional posters and magnets with after-hours contact details to distribute in the practice and hand out to patients.
We are currently experiencing a shortage of GPs, which has affected availability. We understand this may cause inconvenience and appreciate your patience during this time. We are actively managing demand to ensure continued access to care and are actively advertising for additional doctors to join our team.
We would love to hear your Feedback & Suggestions.
Your health and wellbeing are our top priorities. We believe in providing exceptional care, and your feedback plays a crucial role in helping us maintain and enhance our services. Whether you've had a positive experience or have suggestions for improvement, we value your input.
Thank you for entrusting us with your health.